At Optiled, we take customer satisfaction very seriously. We are committed to providing reliable delivery service and convenient returns solutions to ensure your shopping experience is optimal. This returns and delivery policy has been specifically designed to inform you of our procedures and commitments regarding the delivery of Horticultural LED Lights. Please read this policy carefully to understand the terms and conditions and your rights as a customer.
We offer delivery throughout Europe. Please note that delivery restrictions may apply depending on local regulations. Please check carefully that your area is included before placing your order.
We aim to process and ship your order as quickly as possible. Delivery times will vary depending on your location and the shipping options you choose. Estimated delivery times are provided when you complete your order. Please note that these times are estimates and may be affected by circumstances beyond our control, such as transportation delays or adverse weather conditions.
Delivery is offered throughout Europe, which means you pay no basic delivery charges. However, please note that customs duties, taxes and other costs associated with importing your order are not included in this offer.
Once your order has been shipped, we will provide you with a tracking number so that you can track the status of your order. This will allow you to track the progress of your delivery. If you have any questions about your delivery, our customer service team is available to assist you.
We understand that you may change your mind about your purchase. If for any reason you wish to return a product, please contact us within 30 days of receiving your order. We will guide you through the return process.
To be eligible for a return, products must be in their original condition, unused and in their original packaging. Please note that some items, such as personalized products or end-of-sale items, may not be eligible for returns. Please contact us for more information on these products.
To return a product, please contact us with the following information: your order number, a description of the product you wish to return, and the reason for the return. We will provide you with detailed return instructions.
Once we have received and inspected the returned product, we will issue a refund in accordance with our refund policy. Please note that initial delivery charges are generally non-refundable, except in the case of error on our part.
We understand that you may have questions or concerns regarding delivery or returns. Our customer service team is available to assist you at any time. Please feel free to contact us by phone, email or via our live chat for personalized assistance. We are committed to responding to your inquiries and resolving any issues as quickly as possible.
We remind you that you are responsible for providing accurate delivery information when placing your order. Please carefully check the accuracy of your shipping address, contact information and other necessary details. Optiled cannot be held responsible for any delays or errors in delivery caused by incorrect or incomplete information provided by the customer.
We reserve the right to change this return and delivery policy at any time. Any changes will be posted on our website and will be effective upon posting. It is your responsibility to check this policy periodically for any changes.
At Optiled, we are committed to providing you with an enjoyable and worry-free shopping experience. Our returns and shipping policies are designed to ensure your satisfaction as a customer. If you have any questions or need additional assistance, please do not hesitate to contact us. We’re here to help you every step of the way.
Thank you for choosing Optiled.